FAQ

FAQs

Why do you want my e-mail address/telephone number etc?

We ask for these details so we can contact you in case there is a problem with your order. On the rare occasions there is a delivery problem and we need to contact the customer to resolve it. We also contact customers through e-mail with special Equikro offers and information. For example, if we have your email address, we can alert you to our Internet Sale straight away. You'll be at the front of the queue! We do not make e-mail addresses or telephone numbers available to other companies.

My order still hasn't arrived?

Even though we hope to get your parcel to you within 48 hours we can not guarantee this. If it has been 5 working days since your order please get in contact with us via shop@equikro.com or 01314430491 and we will track your parcel.

Which payment methods do you accept?

We accept all major credit and debit cards. Paypal will soon be available to use also! We can take payment over the telephone if you prefer.


I'm not sure what size I would be?

Please call us 01314430491 and one of the girls will be able to assist you in finding the right size.

Can I return a sale item?

Sale items are non returnable but they are exchangable.






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